Reader question:

My insurance company wants me to have my car repaired at one shop, but I want to use a different one. How do I work this out?

Jim

Sorry to hear that.

Normally, you can’t. However much you might believe that you have the right to decide who fixes your car, it is your car insurance company that is paying the money out, and in the end they are the ones that make the final decision. If they have already made that decision and don’t look like they will budge, then you’re done.

It is possible to convince them sometimes to use a shop you prefer, and if you like you can make sure they use a particular mechanic in the shop that they choose. If you do want to convince them of your own choice, then it might be good to get estimates and try to show that it is better. However, if the shop you want to use is owned by a family member or close friend, you probably don’t have a chance.

Cheers,

Fashun Guadarrama.

뷤䲓